Returns Policy

At Clara & Rose Melbourne, we're committed to giving our customers excellent service and an enjoyable shopping experience. Our returns and refund policy has been carefully designed to ensure your satisfaction, subject to a few conditions. Please read the following rules about returns and refunds.

100% Money-Back Guarantee on Full-Price Products

We offer a full refund guarantee on all full-price products, except for items on sale. Discounted products aren't covered by this guarantee.

No Returns on Sale Items

Products purchased during a sale can't be returned. These purchases are final and can't be returned or exchanged, even if the wrong size was ordered.

Return Shipping Costs

The customer is responsible for return shipping costs. Clara & Rose Melbourne doesn't refund return shipping costs and isn't responsible for any costs associated with the return process.

Return Period

Returns must be initiated within 30 days of receiving the product. After this period, returns won't be accepted. Please stick to these timeframes to be eligible for a return.

No Exchanges on Sale Items

Sale items can't be exchanged, not even for a different size. Please check you've got the right size before purchasing.

100% Guarantee on Faulty Products

We offer a full guarantee on all faulty products. If a product has a manufacturing defect, it can be returned for a full refund or a replacement, depending on your preference.

Return Procedure

To start a return, send an email to info@clararosemelbourne.com. Once your return is approved, you'll receive detailed instructions on the next steps.

Mandatory Return Form

Returns that don't include a correctly completed return form can't be processed. Please make sure the return form is included in the parcel so we can handle your request properly.

Summary

Clara & Rose Melbourne is committed to customer satisfaction. By following our returns and refund policy, we make sure every return is handled efficiently and fairly. If you have any questions, contact our customer service team at info@clararosemelbourne.com.